Shipping Policy
Shipping times vary as we do ship worldwide from different fulfillment centers based on your location. Average shipping time is about 2 to 3 working days. Your tracking number will be updated 2-3 days after your order has been shipped.
Delivery Time
All items in store may take 2 to 3 business days to process. Please add processing time to your shipping estimate below.
Here is an estimate of the shipping times. Due to factors that often affect international shipments, such as holidays, customs, and weather delays, we can only offer an estimate of shipping times.
For Standard option, shipping time is:
North America: 5-6 working days
South America: 6-7 working days
Europe: 5-6 working days
Asia: 3-5 working days
Return Policy
By placing an order, You confirm that You have read, understood and accepted these following policy.
Cancellation
We accept order cancellation before the product is shipped or produced.We cannot cancel the order if the product is already shipped out.
We also offer order adjustment service if your order is not yet shipped out. If you want to make any changes to your order, welcome to email us at Michael@top-display.com.cn as long as it has not been shipped.
Return or Resend
Our policy lasts 15 days from arrival date. If 15 days have gone by since you received the item, unfortunately, we can’t offer you a refund or resend.
You have two options:
1 .Return: We accept the return on products which were shipped out by us and if the item is faulty due to an error on our end (e.g. wrong item or damaged item). Item(s) must be returned together with proof of purchase.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
1. Gift cards
Downloadable software products
Some health and personal care items
To complete your return, we require a receipt or proof of purchase. Please contact our support team via Michael@top-display.com.cn for more information.
You will pay for return shipping. For quality related returns, return shipping cost is refundable. Items not meeting the above criteria will be considered ineligible for a return.
2.Resend:
if the item is faulty due to an error on our end (e.g. wrong item ).We are willing to resend the correct product for you.
If the item is defective due to transportation issues (such as damaged items).We can reissue new product for you under the premise that you bear part of the shipping cost
3. Refunds (if applicable)
Once your return is received and inspected, we will email you a notification of receipt. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Due to transportation problems, If you think the return is too troublesome,the goods are damaged when the goods are received, we can bear part of the loss and refund part of the amount.
Please check car model and produce year, and see if the headunit picture is same as your car, if you are still not sure ,please take a picture of head unit on your car,sent to my email michael@top-display.com.cn we will check it for you.
Yes, we have build-in Wireless carplay and wired android auto.
We have model have 4G LTE build-in you can choose ,and if you choose wifi model ,you can buy a 4G wifi dongle to provide wifi in your car .
For factory camera, around 90% of the car we support,and for the cars that doesn’t have camera, we provide a free camera inside package.
The package include everything you will need for installation, wires and harness are included ,you don’t need to buy extra items.
Sure,you can email us or add my skype account:michael.liu398 for technical support.
We will use tier 1 express service ,such like Fedex and DHL, will deliver your product in around 5days.
We have 2 USB ports,you can play music from your USB flash and charge your phone at the same time.
1 set of the Stereo, wires, Canbus,Back camera(for the car that don't have factory camera.
We have over 300 different type of radios,please sent us an email and tell us your car model and year,we will recommended the suitable model for you .